Whether it's trouble opening an account, a payment issue, or a question about a game, the 106 okbajee support team is always here for you.
Pick a Topic, Get a Direct Answer
Trouble registering, forgot your password, account locked, or need to change your email — find solutions to all of these here.
If a Mobile Pay, Nagad, or Rocket payment didn't go through, your balance hasn't updated, or a withdrawal is delayed, you'll find the fix here.
If a game won't load, freezes mid-session, or betting credits aren't being deducted, let us know and we'll sort it out quickly.
If you haven't received your welcome bonus, a promo code isn't working, or you're unclear on bonus terms, contact support.
If you're having trouble installing the 106 okbajee app or it keeps crashing, you'll find step-by-step solutions here.
Find out which documents you need for identity verification, how to upload them, and how long approval takes.
If you suspect your account has been compromised, notice an unrecognized login, or want to change your password.
We can help if you're unable to view past bet results, win/loss records, or transaction history.
However you prefer to reach us, we'll get back to you
The fastest way to get help. Get a response in Bengali in an average of 3 minutes. Available 24 hours a day, 7 days a week.
Email is best for complex issues or when you need to send screenshots. Expect a detailed response within 4 hours.
support@106okbajee.appAnswers to common questions are organized on our FAQ page. You'll often find a solution there without needing to contact support at all.
Visit the FAQ Page
Most Common Issues
Click the "Forgot Password" link on the login page. A reset link will be sent to your registered email. If it's not in your inbox, check your spam folder.
After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. Wait it out or reach out via live chat.
Make sure all form fields are filled in correctly. Confirm that your mobile number and email haven't been used before. Try clearing your browser cache and submitting again.
Check your spam or promotions folder. If it still hasn't arrived after 5 minutes, hit the "Resend" button or reach out via Live Chat.
Common Solutions for Deposits & Withdrawals
Contact us via live chat with your transaction ID and amount. Keep a screenshot of your Mobile Pay/Nagad message handy. Most issues are resolved within 30 minutes.
Processing usually takes within 15 minutes. If it's been over 30 minutes, contact support with your withdrawal ID.
This is urgent. Contact Live Chat immediately and provide your transaction ID. Acting quickly may make it possible to reverse the transaction.
Rejections can happen if the image is blurry or the document is expired. Contact support to find out the reason, then resubmit with a clear, valid photo.
When gaming online, situations can come up that are hard to handle on your own. Maybe you suddenly can't access your account, or you've made a deposit that hasn't shown up in your balance, or a game froze mid-session. In moments like these, knowing where to turn for help makes all the difference. The 106 okbajee Help Center exists for exactly this reason — so you don't have to wait long and can get answers in Bangla.
Many platforms offer support in English only, which can be a barrier for a lot of users in Bangladesh. 106 okbajee has made a point of providing full support in Bangla. Ask your question in Bangla on Live Chat and you'll get a reply in Bangla — guaranteed. The same goes for email: write in Bangla and you'll hear back in Bangla.
For urgent issues — like a stuck payment or login failure — Live Chat is your fastest option. A support agent typically responds within 3 minutes. That said, if your issue is complex and requires screenshots or supporting documents, email is the better route. Including a description of the problem, your transaction ID, and any screenshots helps our support team resolve things faster and more effectively.
If your internet drops or the app closes during a game, don't worry. 106 okbajee's system saves your game session data. When you log back in, you'll be restored to where you left off. If your balance looks off for any reason, contact support with the game name, time, and amount.
Many players have questions about welcome bonuses or promo offers. If the bonus terms aren't clear, reach out to support directly. The 106 okbajee support team will walk you through everything in plain language — how much you need to wager before the bonus converts to cash, which games the bonus applies to, and more.
If you notice an unfamiliar login or any suspicious activity on your account, change your password immediately and contact support. 106 okbajee will take prompt action to secure your account. Keeping two-factor authentication enabled significantly reduces this kind of risk.
Before contacting support, have your account username, the time the issue occurred, and your transaction ID ready. This will help us resolve your issue much faster.
Quick answers to the most frequently asked questions